Refund Policy

1. Scope

This policy applies to project fees paid to MoveTez Private Limited for TownPlotter services. The website has no payment gateway and does not collect online payments. Pricing, scope, taxes, invoices and payment instructions are agreed directly after a sales conversation and recorded in a quotation, scope document, invoice or service agreement.

If an accepted project-specific agreement contains a lawful refund term that expressly differs from this policy, the project-specific term controls for that project.

2. The 25% advance/token amount

The advance or token amount is 25% of the total agreed project amount and is required before work begins. This 25% token amount is non-refundable because it reserves production capacity and initiates project-specific review, preparation and development, except where the customer qualifies for a full refund under section 5 or MoveTez cancels or cannot deliver under section 6. This does not exclude a remedy that MoveTez is legally required to provide.

3. Inspection before final payment

Before handover, MoveTez provides the customer an opportunity to inspect the product against the agreed scope. The customer should check project branding, layout, plot details, dimensions, presentation, relevant privacy controls and material functionality, and should identify scope discrepancies during this review.

MoveTez and the customer will address verified agreed-scope discrepancies before acceptance. A preference or feature outside the accepted scope is a change request and may require separate written agreement.

4. Delivery, balance payment and handover

The usual delivery time is 3–4 days and the maximum standard delivery time is one week.

After the customer confirms that the reviewed product is accepted, the customer must pay the remaining balance. MoveTez hands over the builder control panel and full customer access only after the full agreed amount has been received.

5. The 15-day refund eligibility window

A customer may request a full refund within 15 days from the recorded date of delivery or acceptance, as applicable, if the delivered product does not match the agreed scope. The customer should identify the specific scope item that was not delivered and provide information reasonably needed to review the request. An approved full refund includes the 25% token and any balance already paid.

After the 15-day window expires, no balance refund is available. MoveTez will instead consider issue-resolution support and may, at its discretion, offer a service credit. This does not remove a statutory remedy that cannot lawfully be excluded.

6. If MoveTez cancels or cannot deliver

If MoveTez cancels the engagement or cannot deliver the agreed product, MoveTez will provide a 100% refund of all amounts received, including the 25% token. This applies regardless of the 15-day eligibility window.

7. Requesting and receiving an eligible refund

Send the request to townplotters@gmail.comwith the customer name, project name, invoice reference, payment date, amount and reason. Do not send bank passwords, OTPs or card credentials. MoveTez may verify the requester's authority and the receiving bank details before processing an approved refund.

An approved refund will be processed and paid within 7–10 business days after approval.

8. Cancellation and project-data access are separate

The 15-day period above determines eligibility to request a scope-mismatch refund. Separately, once cancellation becomes effective as stated in MoveTez's written confirmation, the customer has 24 hours to export or request its project data. Missing that data-export window does not shorten the 15-day refund window; however, after the 24-hour export window no refund claim based only on loss of access to project data will be honoured. See the Cancellation Policy for takedown and deletion timing.

9. Statutory rights

Nothing in this policy limits a right or remedy that cannot lawfully be excluded under applicable Indian law. A non-refundable token term does not permit fraud, wilful misconduct or collection for a service that MoveTez had no intention or ability to provide.

10. Governing law and exclusive Jaipur jurisdiction

This policy is governed by Indian law. Subject only to a mandatory consumer forum, statutory authority or other jurisdiction that cannot lawfully be excluded, every dispute or legal proceeding concerning a refund, payment or TownPlotter engagement shall be instituted and conducted exclusively before the competent courts at Jaipur, Rajasthan.

11. Contact

MoveTez Private Limited, CIN U63032RJ2021PTC078601
A-92 Sundar Nagar, 200 Feet Bypass, Jaipur, Rajasthan, India
Email: townplotters@gmail.com
Phone: +91 98872 21144